Sue Morton was interviewed by the St. Louis Business Journal
What are some of the benefits of a digital document management system?
Sue Morton: Gardener estimates that a document management system can reduce overall document-related costs by 40 percent. A document management system can help a company save time by allowing access to be available immediately, eliminating the need for call backs and phone tag. You can respond to an auditor’s request for information quickly. You eliminate lost documents and the time needed to refile or recreate them. You can cut the time spent to copy and distribute documents to your staff, branch office or even outside contacts. A document imaging system will allow you to find your documents quickly when you need them, reduce labor and clerical mistakes by automating the OCR and indexing. It allows archival of all your documents and access from your desktop, web or mobile. It ensures security and business processes and alerts managers to employee action or inaction. You can reduce your organizational downtime in the case of a disaster and simplify your business continuity planning. You back up all your documents just like you do your data. It allows space that’s currently used for paper storage for more productive revenue-generating activities. You stop spending time handling paper and start spending time doing what you do best, serving your clients. Overall, a document management system can lower costs, increase revenue, enhance your profitability and create greater business value.